Privacy Policy

1. Purpose of This Policy

To explain how we collect, use, store, and protect your personal information.

2. Scope

Applies to visitors, customers, and users of our services and website.

3. Data Controller

Inside Bahia is the data controller of your personal information.

4. Contact Information

contact[at]insidebahia.com
Praça Santos Dumont, 20
Itacaré, Bahia - Brazil
45530-000

Information we collect

5. Personal Data You Provide

Full name, gender, phone number, email, nationality, travel preferences, and any content submitted via forms or communication.

6. Automatically Collected Data

IP address, browser type, visited pages, session duration, geolocation, device identifiers.

7. Communication Data

Data from emails, SMS, WhatsApp, and chat including message content and timestamps.

8. Cookie Data

Collected through browser cookies and trackers.See section 21.

How we use your information

9. Service Delivery

To deliver personalized travel services and respond to inquiries, including securing bookings with third-party service providers and to process secure payments.

10. Transactional Messaging

To send confirmations, reminders, and booking updates.

11. Marketing Communications

To send promotional content via email or SMS, when legally permitted and with consent.

12. Customer Support

To provide customer service, answer questions, and troubleshoot issues.

13. Business Intelligence

To analyze usage and improve our website, services, and user experience.

Legal bias for processing

14. Consent

We rely on your explicit consent for sending marketing communications.

15. Contractual Obligation

We may process data to fulfill our contractual duties.

16. Legitimate Interests

For lead follow-up, client communications, and internal analytics.

17. Legal Compliance

To comply with tax, financial, and other legal requirements.

Data sharing & partners

18. Service Providers

We may share your data with trusted partners.

19. Travel & Concierge Partners

We may share necessary data to deliver your requested services (e.g., hotel bookings, transfers).

20. Legal Disclosures

We may disclose data when required by law, subpoena, or governmental request.

Cookies & tracking

21. Use of Cookies

We use cookies for analytics, ad personalization, and functionality.

22. Managing Cookies

You can manage your cookie preferences via your browser or our Cookie Banner.

Data storage & security

23. Security Measures

We employ industry-standard encryption to protect your data.

24. Data Retention

We retain data only as long as necessary for the purposes described or as required by law.

User rights under LGPD

25. Your rights

Under the Brazilian General Data Protection Law (LGPD), you have the right to access, correct, anonymize, or request the deletion of your personal data at any time. To exercise these rights, contact us at contact[at]insidebahia.com.

26. Policy Updates

We may update this policy at any time. Changes will be published on this page with a new effective date.